Consumer emailing list Australia

CRM, Customer relationship management, has been and is the cornerstone of many successful businesses – it has also been around long before the invention of the internet. Basically, customer relationship management is the methodology to help businesses enhance or build relationship with their customers in an organized fashion. This can be done many ways.

Customer Relationship Management (CRM) allows an organization:
•    To understand customer behaviour and purchasing patterns
•    Build trust and engage with Customers ie build relationship with customers
•    Enhance the customer relationship and experience through recommendation and localization of products and services

Fortunately, technology advances and the internet has created many new tools to support customer relationship management.

For some businesses, Customer Relationship Management CRM is simply collecting contact details such as email addresses and sending out periodical communications or newsletters. But Customer relationship management should be much more than that. 

For example,when building a website it should be developed with building customer relationship in mind.  Whether a customer is surfing through the website or making contact with the organization – such information could and should be tracked, stored in a database and generated to provide critical information from the customer list to individual references, transaction history etc etc.

You can then utilise this information to personalize communication to make it subscriber specific which will enable you to promote new products, sell specific items/product lines or just ensure targeted messages.

How to get started with CRM?
 Think about the following two questions to get you started:

1.    Do you value your relationship with your customers? ie Is there value to know more about your customers?
2.    Are there benefits in improving your relationship with your customers?

If the answer is yes to the above, you will need investment in Customer Relationship Management and it should be prioritized.

5 steps to creating a winning Customer Relationship Management (CRM) strategy:
1.    Create the right product/services
2.    Get to know your customers
3.    Create a dialogue with your customers
4.    Create tools to win your customer
5.    Track customer behaviour

Before we chat about what is a good email subject line lets just look at an objective of an email. The objective of an email is to get a click. However, while this goal seems clear, your prospective customers aren’t looking for a reason to click your email – they’re looking for a reason to delete it.

In order to capture the interest of someone navigating a cluttered inbox, your subject line message must be clear enough to garner attention and express value. The subject line is really just the first part of an ongoing conversation you’re trying to establish with a prospective customer. These conversations need to operate just as if they were happening in real life.

Think about it. When you begin an in-person conversation, you don’t speak in vague terms and hope someone is listening. Instead, you more than likely introduce your story with a quick, but valuable statement intended to get the audience’s attention, hoping they’ll focus on you and listen to the more elaborate details that follow.If you succeed, not only do you get to tell your hilarious/heart-wrenching/life-altering story, but you also open the door for further relevant conversation. This practice also needs to be employed in email dialogue, as seen in the experiment below.

Experiment Background

Subject Line: First Lets Look at New Products, Technology, and More
At first glance, this seems like a simple, effective subject line. The topic is clear enough, and the words “First Lets Look” and “New” all imply a level of exclusivity. However, unless you’ve memorized every email address that graces your inbox each day, there remains some huge questions:

• Who is this from?

• Why are they emailing me?

…and most importantly…

• Exactly what is this about?

In a perfect world, recipients of this email would click through to find the information they seek. But as we know, it’s not a perfect world, and this subject line is too vague and generic to capture the requisite interest for opening the email link.

So lets test the original subject line against a longer, yet more focused alternative:

Subject Line: IBHG 2011 – Exclusive First Look at New Products, Technology and More

Results

The treatment subject line generated an 8.2% higher open rate than the control. While the first subject line may seemingly appeal to a broader range of recipients, the treatment does a much better job of beginning the all-important conversation with potential customers. By opening the subject line with the name of the conference (IBHG 2011), the recipient immediately knows what the email content is about (and likely, who it’s from), making the supporting terms “First Look,” “New Products” and “Technology” all the more relevant.

A positive boost came from the term “Exclusive,” which was inserted to add strength to the value statements that followed. While “First Look” lent an air of immediacy to the first subject line, adding “Exclusive” to the treatment created an incentive for the user to take action.

Remember, your email subject line needs to open the dialogue and encourage further interaction. Because you have a matter of microseconds to garner enough interest for an open, relevance trumps brevity, no matter what the subject line gurus tell you each day. Though they should be as brief as possible, do not sacrifice relevance to your audience, just to save a few characters. Concentrate on your email subject line and the rest of the results will follow.